My Professional Profile

BIMAL SINGHA KEISAM

Senior Operations Manager | Operations Head | COO-track Professional
Ponda, Goa, India
📞 +91 7709533666 | ✉️ bimalsingha@gmail.com
🔗 LinkedIn: www.linkedin.com/in/bimalsingha
🌐 Blog: www.bimalsingha.blogspot.com

EXECUTIVE SUMMARY

Senior Operations Leader with 25+ years of experience across Hospitality, Tourism, Industrial Operations, Mining, Manufacturing, Procurement, and IT Consulting. Proven ability to lead large teams, optimize costs, scale operations, manage P&L, and drive strategic growth. Strong expertise in multi-location operations, vendor management, compliance, import–export logistics, and service excellence. Known for hands-on leadership, operational discipline, and technology-driven process improvement.

CORE SKILLS & EXPERTISE

·       Operations & Business Management

·       P&L Ownership, Budgeting & Cost Control

·       Procurement, Contracts & Vendor Management

·       Import–Export & Logistics Operations

·       Hospitality & Tourism Operations

·       Process Improvement & SOP Implementation

·       Team Leadership & Workforce Development

·       Client Relations & Strategic Partnerships

·       Compliance, Risk & Administration

PROFESSIONAL EXPERIENCE

32nd Vistas Pvt. Ltd. (Formerly Apra Motels) – Goa

Host / Senior Operations Lead | Nov 2021 – Present
- Lead end-to-end operations for select premium hospitality properties in Goa.
- Manage guest experience, service quality, vendor coordination, and daily operations.
- Oversee high-value events, VIP client handling, helipad operations, and luxury yacht coordination.
- Ensure compliance, safety standards, and consistent service excellence.

Waves Tourism – Goa

Chief Operating Officer | May 2017 – Nov 2021
- Headed complete business and operational leadership for a leading sea and backwater tourism company.
- Designed and executed customized tourism experiences for charter operators and international clients.
- Managed operations, safety, logistics, vendor contracts, and regulatory coordination.
- Led business development, marketing strategy, and key client partnerships.
- Strengthened market positioning as a preferred tourism services partner in Goa.

Armaan Group of Industries – Goa

General Manager | Jan 2016 – Apr 2017
- Managed diversified operations across Iron Ore Exports, Coal Imports, Real Estate, and New Business Ventures.
- Oversaw import of Indonesian and South African coal, including LC documentation and forex transactions.
- Led techno-commercial negotiations, legal coordination, funding initiatives, and procurement.
- Played a strategic role in evaluating and launching secondary steel production initiatives.

Exotic Sea Adventures – Goa

General Manager | Jul 2013 – Dec 2016
- Directed operations for one of Goa’s leading adventure and excursion service providers.
- Led marketing, promotions, charter contracts, and FIT business generation.
- Managed daily operations, staff deployment, and administrative controls.
- Improved customer satisfaction and repeat business through operational streamlining.

iTechnologix India – Goa

Director – Business Consulting | May 2010 – Nov 2012
- Delivered IT and business consulting across web development, ERP customization, and IT infrastructure.
- Led brand development, corporate client acquisition, and strategic business planning.
- Implemented IT-enabled process improvements to enhance efficiency and productivity.

Kundil Group of Companies – Goa

Head – Procurement | Apr 2004 – Mar 2011
- Headed procurement for five manufacturing units, covering project procurement, raw materials, and consumables.
- Negotiated contracts to achieve optimal balance of cost, quality, delivery timelines, and reliability.
- Built long-term vendor partnerships and coordinated with plant, stores, and project teams.

Earlier Leadership Roles

Area Manager – Alekhya Graphics Pvt. Ltd. | Feb 2001 – Mar 2004
- Led regional sales teams; consistently achieved 120%+ of assigned targets.
- Managed key accounts, customer relationships, and team performance.

Branch Manager – Grace Automation Pvt. Ltd. | May 1999 – Jan 2001
- Managed branch operations, institutional sales, service coordination, and administration.

Investigator Supervisor – ORG-MARG Research Ltd. (Now A.C. Nielsen) | Nov 1997 – Apr 1999
- Supervised large, multi-city teams for market research, audits, surveys, and product launches.

EDUCATION

Master of Personnel Management (MPM)
INDSEARCH, University of Pune

Bachelor of Science (B.Sc.) – Chemistry, Botany & Zoology
B. Barooah College, Guwahati University

LANGUAGES

English | Hindi | Assamese | Bengali | Manipuri | Konkani | Marathi

PUBLICATIONS & THOUGHT LEADERSHIP

Blog: www.bimalsingha.blogspot.com
Articles on hospitality operations, tourism management, and business innovation

Target Roles: Senior Operations Manager | Head of Operations | Operations Director | COO


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